Refund Policy

Last updated: 5/5/2026

All refund requests are reviewed and investigated before approval. Submitting a request does not guarantee a refund.

Eligible cases

• You were charged but the scan never produced a diagnosis due to a system error on our side.
• You were double-charged for the same purchase.
• A subscription auto-renewed within 48 hours of the renewal date and was not used.

Not eligible

• You disagree with the AI diagnosis. Results are best-effort estimates.
• Poor quality video or photos that prevented a clear diagnosis.
• Scans already consumed from your balance.
• Requests made more than 14 days after purchase.

How to request

Email tawhaidaniel@gmail.com from the address on your account with:

• Date of purchase and amount
• Scan ID(s) involved (from your Reports page)
• Reason for the request

We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback. Disputed accounts may be suspended pending investigation.